(Pronounced Om – buds – man), Long Term Care Ombudsman are certified to investigate complaints, promote community awareness, and to act as an objective and impartial third party to assist in solving problems involving a variety of issues. The service is comprised of two elements, complaints and education. A complaint is an alleged problem or issue by LTC facility residents, family, friends, and sometimes even the facility itself, in which the Ombudsman takes direct action or suggests action to resolve the complaint.
Education is provided in the form of information or training to residents, LTC facility staff, and/or the community regarding resident’s rights or other related issues. Ombudsmen can also provide consultation on long term care options.
The service is provided directly by the Area Agency on Aging though a system of long term care ombudsman located in each county.
Contact: Area Agency on Aging at
719-348-5562 -or- 1-800-825-0208
Services are free to the client, however donations are encouraged and accepted.